FAQs

Our bra sizes are K1 - K15 which is equivalent to UK sizes 30D - 40H.

Our bras are designed especially for fuller busts. We use our own bra sizing K1 - K15 to get you a more comfortable fit.

Click here to find your kezia bra size with two easy measurements.

We have sizes XS – 3X and they fit true to size.

XS (UK 6 – 8)

S (UK 8 – 10)

M (UK 10 – 12)

L (UK 12 – 14)

XL (UK 14 – 16)

2X (UK 16 – 18)

3X (UK 18 – 20)

If you’re unsure, just send us a message at hello@keziaclub.com and we'll help you find your fit.

Here’s what to check:

- The band sits straight across your back.

- The centre front lies flat against your chest.

- The band feels snug, but not tight.

- Your breast tissue sits fully inside the cups.

- Straps stay in place without digging in.

- Underwires (if worn) sit comfortably under your bust.

Your bra should feel secure and supportive, without digging in or feeling restrictive.

We accept Visa, Mastercard, Apple Pay, Google Pay and Shop Pay.

Standard delivery is £3.95 Royal Mail Tracked 48 and arrives within 2 – 4 working days of your order.

Standard delivery is free on orders over £80.

We post Monday - Friday. There are no collections at weekends or on bank holidays, so orders placed then are posted on the next working day.

Next day delivery is £4.95 Royal Mail Tracked 24.

Order by 1pm Monday - Friday and your order is posted the same day and arrives the next working day. Orders placed after 1pm or at a weekend, are posted the next working day.

We post Monday - Friday. There are no collections at weekends or on bank holidays, so orders placed then are posted on the next working day.

We deliver across the UK — England, Scotland, Wales and Northern Ireland, including the Isle of Wight and the Highlands and Islands. Everything is delivered with Royal Mail.

We deliver within the UK only and do not offer international shipping currently.

You'll receive an email with your tracking number as soon as your order is posted.

Also, you can use the Shop app to track your order with a valid tracking number. After you add an order to the app, Shop uses information from our carrier, Royal Mail to provide you with tracking updates.

If your order hasn’t arrived and isn’t marked as delivered via your tracking, please allow up to 5 working days for it to arrive before getting in touch.

If it still hasn’t arrived after this time, please message us at at hello@keziaclub.com with your order details and we’ll look into it. If your parcel is confirmed as not delivered, we’ll arrange for a replacement to be sent out as soon as possible.

We offer easy exchanges on bras and pyjamas. Message us at hello@keziaclub.com within 28 days of receiving your order and we'll help you find your fit. You cover the postage back to us, and we'll send your new size out free of charge. Please allow 24 hours for a reply Monday - Friday.

To be eligible, items must:

• be with all tags still attached
• be free from marks, odours or any signs of wear
• be returned in their original packaging
• be sent back in a way that ensures they arrive safely and without damage

We'd recommend sending your parcel tracked — we can't exchange an item that doesn't reach us.

If your exchange does not meet these conditions, we reserve the right to refuse an exchange.

For hygiene reasons, we're unable to accept returns or exchanges on underwear. Let's keep our intimates intimate.

Yes — we accept returns on bras and pyjamas within 28 days of receiving your order.

Message us at hello@keziaclub.com with your order number and we'll talk you through it. Please allow 24 hours for a reply Monday - Friday.

To be eligible, items must:

• be with all tags still attached
• be free from marks, odours or any signs of wear
• be returned in their original packaging
• be sent back in a way that ensures they arrive safely and without damage

We'd recommend sending your parcel tracked — we can't refund an item that doesn't reach us.

Return postage is covered by you, and original delivery charges aren't refunded.

Refunds are processed within 14 working days of your parcel reaching us.

For hygiene reasons, we're unable to accept returns on underwear.

We’re really sorry if you’ve received an incorrect item.

Please message us at hello@keziaclub.com within 48 hours of receiving your order with your order number, email, and a photo of the item so we can look into this and resolve it for you as quickly as possible.

Items received in error must remain:

• with tags attached
• be free from marks, odours or any signs of wear
• in their original packaging until this has been resolved.

If your return does not meet these conditions, we reserve the right to refuse a refund or exchange.

We’re really sorry if something is missing from your order.

Please message us at at hello@keziaclub.com within 48 hours of receiving your order, including your order number and email, so we can look into this for you.

We’ll review your order and confirm whether an item is missing. If so, we’ll arrange for it to be sent out as soon as possible.