FAQs

Sizing

Our bra sizes are K1 - K15 which is equivalent to UK sizes 30D - 40H.

Our bras are designed especially for fuller busts. We use our own bra sizing K1 - K15 to get you a more comfortable fit.

Click here to find your kezia bra size with two simple measurements.

We have sizes XS – 3X and they fit true to size.

XS (UK 6 – 8)

S (UK 8 – 10)

M (UK 10 – 12)

L (UK 12 – 14)

XL (UK 14 – 16)

2X (UK 16 – 18)

3X (UK 18 – 20)

If you’re unsure, just send us a message at hello@keziaclub.com and we'll help you find your fit.

Here’s what to check:

- The band sits straight across your back.

- The centre front lies flat against your chest.

- The band feels snug, but not tight.

- Your breast tissue sits fully inside the cups.

- Straps stay in place without digging in.

- Underwires (if worn) sit comfortably under your bust.

Your bra should feel secure and supportive, without digging in or feeling restrictive.

Shipping

We currently deliver within the UK, including the Highlands, Islands and Isle of Wight.

At the moment, we only deliver within the UK and do not offer international shipping.

We’re working on offering delivery to Europe and Australia soon!

Standard delivery arrives within 2–4 working days after dispatch.

We’re a small team, so during busy periods it may take a little longer. We always aim to get your order out as quickly as possible.

Order by 1pm (Monday – Friday) for next working day dispatch with Royal Mail Tracked 24.

You’ll receive tracking via email once your order ships.

Also, you can use the Shop app to track your order with a valid tracking number. After you add an order to the app, Shop uses information from our carrier, Royal Mail to provide you with tracking updates.

We accept Visa, Mastercard, Apple Pay, Google Pay and Shop Pay.

Exchanges / Returns

We offer free and easy exchanges on bras and pyjamas. Message us at hello@keziaclub.com within 48 hours of receiving your order and we'll help you find your fit.

To be eligible, items must:

  • be with all tags still attached
  • be free from marks, odours or any signs of wear
  • be returned in their original packaging
  • be sent back in a way that ensures they arrive safely and without damage

If your exchange does not meet these conditions, we reserve the right to refuse a exchange.

For hygiene reasons, we’re unable to accept returns or exchanges on underwear. Let’s keep our intimates intimate.

Please message us at hello@keziaclub.com with your order number and email. We’ll guide you through the next steps. Please allow 24 hours for a reply (Monday – Friday).

We accept returns on bras and pyjamas within 28 days of receiving your order.

To be eligible, items must:

  • be with all tags still attached
  • be free from marks, odours or any signs of wear
  • be returned in their original packaging
  • be sent back in a way that ensures they arrive safely and without damage

If your return does not meet these conditions, we reserve the right to refuse a refund.

For hygiene reasons, we’re unable to accept returns or exchanges on underwear. Let’s keep our intimates intimate.

Refunds are issued to your original payment method once your return has been received and approved. Please allow up to 14 working days for the refund to appear. Original shipping costs are non-refundable.

We’re really sorry if you’ve received an incorrect item.

Please message us at hello@keziaclub.com within 48 hours of receiving your order with your order number, email, and a photo of the item so we can look into this and resolve it for you as quickly as possible.

Items received in error must remain:

  • with tags attached
  • be free from marks, odours or any signs of wear
  • in their original packaging until this has been resolved.

If your return does not meet these conditions, we reserve the right to refuse a refund or exchange.

We’re really sorry if something is missing from your order.

Please message us at at hello@keziaclub.com within 48 hours of receiving your order, including your order number and email, so we can look into this for you.

We’ll review your order and confirm whether an item is missing. If so, we’ll arrange for it to be sent out as soon as possible.

If your order hasn’t arrived and isn’t marked as delivered via your tracking, please allow up to 5 working days for it to arrive before getting in touch.

If it still hasn’t arrived after this time, please message us at at hello@keziaclub.com with your order details and we’ll look into it. If your parcel is confirmed as not delivered, we’ll arrange for a replacement to be sent out as soon as possible.