Refund policy

Exchanges / Returns

Can I exchange my order? 

Can I return my order?

Yes — we accept returns on bras and pyjamas within 28 days of receiving your order.

Message us at hello@keziaclub.com with your order number and we'll talk you through it. Please allow 24 hours for a reply Monday - Friday.

To be eligible, items must:

• be with all tags still attached
• be free from marks, odours or any signs of wear
• be returned in their original packaging
• be sent back in a way that ensures they arrive safely and without damage

We'd recommend sending your parcel tracked — we can't refund an item that doesn't reach us.

Return postage is covered by you and original delivery charges aren't refunded.

Refunds are processed within 14 working days of your parcel reaching us.

For hygiene reasons, we're unable to accept returns on underwear. Let's keep our intimates intimate.

I received the wrong item, what should I do?

We’re really sorry if you’ve received an incorrect item.

Please message us at hello@keziaclub.com within 48 hours of receiving your order with your order number, email, and a photo of the item so we can look into this and resolve it for you as quickly as possible.

Items received in error must remain:

• with tags attached
• be free from marks, odours or any signs of wear
• in their original packaging until this has been resolved.

If your return does not meet these conditions, we reserve the right to refuse a refund or exchange.

I'm missing an item, what should I do? 

We’re really sorry if something is missing from your order.

Please message us at at hello@keziaclub.com within 48 hours of receiving your order, including your order number and email, so we can look into this for you.

We’ll review your order and confirm whether an item is missing. If so, we’ll arrange for it to be sent out as soon as possible.